GrydBase
Customer-Care SMS Privacy Policy
Last updated July 21, 2026
1. Information covered
This policy covers personal information processed through the GrydBase customer-care text messaging program operated by Caleb Media Studio LLC.
2. Information collected
We may process your name, mobile number, email address, message content, consent source and timestamp, opt-in and opt-out requests, delivery status, carrier information, IP hash, user agent, referrer, and technical metadata needed to route, secure, and troubleshoot messages.
3. How information is used
SMS information is used to respond to questions, provide requested service or support, coordinate appointments, send account or service updates, maintain consent records, honor STOP requests, prevent abuse, and resolve delivery issues.
4. Service providers
GrydBase uses communications carriers and service providers to store, route, deliver, secure, and monitor messages. These providers receive the information reasonably necessary to perform those services.
5. No sale or marketing sharing
Mobile numbers and SMS consent records are not sold, rented, or shared with third parties for their independent marketing or promotional use. SMS consent is used only for the customer-care program described in these policies.
6. Retention and security
Message history and consent records may be retained for customer service, recordkeeping, dispute resolution, security, carrier compliance, and legal obligations. Reasonable safeguards are used, but ordinary SMS should not be used for passwords, full payment card numbers, or other highly sensitive information.
7. Your choices
Reply STOP or use the online opt-out page to stop messages. Questions about access, correction, deletion, or other privacy choices may be sent to support@grydbase.com. Some records may be retained where legally permitted or required.